Can you do bespoke?

You can currently choose the colour of your baby blanket in The One FOR MAMA ET BEBE and your tea blend in The One FOR THE MORNING. We hope to offer more customisation options in the future as well so watch this space!


How long will my order take?

We make up your box when we receive your order so that they are put together especially for you with your personal message. We aim to do this and get your box off on it's way to you within 48 hours. As we're a tiny little brand it can sometimes take longer but we do our best to limit this to occasions few and far between. If you need something particularly urgently please drop us an e-mail and we'll do our very best to help out.


Can I return my gift box?

Due to the nature of our boxes we don't offer refunds as standard but of course if you are unhappy with your gift due to damage upon arrival we will be happy to offer you a replacement or a full refund. Please get in touch at info@oneandtwenty.co.uk to discuss and for our return address. Please note that we strongly recommend returning via a recorded service. We cannot accept responsibility for items lost in the post unless we are given proof of postage.