At One&Twenty we are committed to protecting our customer’s privacy. When you place an order with us we will ask for your name, billing address, delivery address, telephone number, e-mail address and payment method details. We ask for this information so that we can process and fulfill your order request. We will keep this information on our customer records. We will not sell or rent the information you give us to anyone else.
We work alongside select companies to provide certain services including credit card processing and shipping. We provide these companies with only the information they require to perform their services so that your privacy is respected.
If you sign up to our mailing list we will contact you from time to time to keep you updated on One&Twenty news or to send you details of upcoming promotions, events and special offers. You can of course choose to unsubscribe from this at any time.
We accept all major credit and debit cards and you can also pay via PayPal. Please note any refunds will be credited to the original method of payment.
All payments will be taken in full, from the customer’s chosen payment method, before goods are shipped. We use PayPal’s secure payment gateway and they handle the transaction on our behalf.
If an order has not arrived or has been delivered damaged or incorrect in any way One&Twenty will need to be informed by the customer and will take the necessary action to resolve the issue in the best way it see’s fit. One&Twenty reserves the right to alter product specifications from those stated on it’s website. This may include slight variation in colour or shade of product for example.
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